This is a set of frequently asked questions (FAQs) about the #BeWellMidlands platform. The FAQs are designed to help you by answering any general queries you have regarding the site, the big conversation and what we are trying to achieve with this process.
If you have a question about the programme that is not covered below, please email Vicky Self, the Programme Manager or contact support@clevertogether.com. For all technical issues, please contact support@clevertogether.com.
What is Be Well Midlands all about?
Be Well Midlands, is the programme aiming to co-create a positive, actionable plan to improve the wellbeing of our region’s workforce, so that we are able to continue providing exceptional care to people living in the Midlands. We acknowledge that we all need to Be Well to Care Well.
This is a first of its kind opportunity for everyone working in health and care in the Midlands to share thoughts, ideas and experiences about their own wellbeing.
We want to create a culture that prioritises wellbeing and identify best practice and create new ways to make an impact where it is needed most.
For more information watch the Be Well Midlands campaign video
What is a Big Conversation?
The Big Conversation platform operates like an online virtual room or discussion forum that you can join from any internet-connected device, at any time to suit you, it has been designed to be a psychologically safe place to share your opinions and have your voice heard. It is an open and transparent place to post comments and suggestions anonymously, vote to support the ideas of others or simply read what is being shared. Once closed, the Big Conversation will be analysed to gain insight into participants’ hopes, fears, expectations, and ideas for change.
For more information on how the big conversation works click here.
Why is the Be Well Midlands programme taking place now?
We are undertaking this new approach across the region because our public need us to work together to make improvements for our workforce.
Who is the Be Well Midlands programme for?
Be Well Midlands is collaborating across 11 integrated care systems and 81 NHS organisations as well as with our colleagues in social care and the voluntary sector.
What does the Be Well Midlands programme want to identify?
- How you are feeling now
- What is impacting most on your wellbeing
- What you need to support your wellbeing
Why is the Be Well Midlands programme happening in this format?
BeWellMidlands.org is an easy-to-use online platform that will enable you to share your views anonymously so we can understand your lived experiences, expectations and needs which is not possible just with a survey, this way you can share your ideas and thoughts in your own words.
Where and when is the Be Well Midlands Big Conversation taking place?
bewellmidlands.org is the place to register or log in to have your say in the Big Conversation. It will be open 24/7 for three weeks from 29th March - 19th April 2022 , it is completely anonymous and accessible from any device.
What will happen as a result of the Be Well Midlands campaign?
Be Well Midlands is committed to taking a transparent, collaborative approach to uncovering opportunities for improvement and creating an actionable plan for the whole of our region.
How do I take part in the Big Conversation?
The first step in being a part of our Big Conversation is to register your email address at bewellmidlands.org, you will then be sent an email with your unique log in details when the conversation opens, or straight away if the conversation is already open.
The email will come from BeWellMidlands@clevertogether.com please check your clutter or ‘Junk’ folder if you have registered, but not received your email.
If you have not received, or cannot find your email, please contact support@clevertogether.com.
Who can get involved?
Be Well Midlands is for everyone working in health and care in the Midlands to share their lived experiences, hopes, fears and ideas for change relating to wellbeing.
Why do I need to complete a survey before I can access the conversation?
You will be invited to complete a short survey before you can access the Big Conversation. This information is collected to better analyse the views shared in the discussions and to demonstrate reach and diversity of voice. It will not be used to identify you or what you share.
Is this really anonymous?
Your name or identifying information will not appear with any of your ideas, comments or votes on the platform. This means your ideas will be treated by other participants based on what you say, not on who you are.
Circumstances where you may be contacted directly:
- If a facilitator has made any changes to your idea or comment, you will be sent an email to explain what has happened: this will be sent by the facilitators who will not know who you are.
- If the facilitators of the conversation decide it is necessary to identify you for either your own or someone else’s wellbeing, this will be done only in very rare and specific circumstances.
- Uncomfortable and controversial ideas are welcomed, but personal, abusive or offensive content will not be tolerated, and ideas or comments may be removed for this reason. If this happens, you will be sent an email anonymously via the platform to let you know.
What are the rules of participation?
There are two simple rules:
- Personal comments - either naming individuals, or comments which make identifying individuals possible - should not be made and will be taken down by the site moderators.
- Abusive or offensive content will not be tolerated. The moderators will remove the comment and will email the author without identifying them through the platform if this is the case to let them know their contribution has been removed.
How will the conversation be moderated?
The Big Conversation is being facilitated by an independent organisation called Clever Together. In order to support the conversation, the Clever Together team may need to:
- Move ideas to other sections of the conversation if that is where they more logically fit.
- Split some ideas that discuss multiple topics in one post. If your post contains more than one idea, the facilitation team may choose to break the post up into multiple posts allowing other participants the opportunity to comment and/or vote on the individual elements.
- Deal with inappropriate contributions. If contributions are reported to the facilitators as being inappropriate or offensive, the moderators may choose to remove an idea or comment.
- If a facilitator has made any changes to your idea/comment, you will be sent an automated response to explain what has happened.
The platform is intended to be open and transparent. No comments will be removed because moderators do not like them. They will only be removed if they are deemed abusive or offensive.
- If you do not like a comment or idea, just hit the thumbs down button.
- If you see a post that causes you concern, please hit the report button to let the facilitators know.
How is the online conversation analysed?
All contributions, no matter how large or small, will be read and analysed by the Clever Together Analysts, who will then develop an iterative coding frame and use qualitative thematic analysis to identify key themes and trends.
Who can I contact if I am having difficulty with this website?
If you are having difficulty using the platform, or experience any problems, please email Clever Together at support@clevertogether.com. If you would like to know more about Clever Together, please visit the Clever Together website.
What will Clever Together do with my personal data?
Clever Together will only use your personal data in relation to this Big Conversation. It will never be passed on to parties not involved in the project and it will never be used for any other purpose. Clever Together will delete personal data they hold about you within 60 days of project completion.
This platform is covered by Clever Together's privacy policy. You may request deletion of your data by emailing privacy@clevertogether.com at any time.
Is the Be Well Midlands platform accessible?
Clever Together recognise the importance of accessibility on their platform. Most accessibility features today are provided by your own computer or smartphone. All modern browsers and operating systems provide options for;
- font sizing and scaling of interfaces;
- high-contrast colour schemes;
- text to voice screen reader technologies; and
- translation into other languages.
The Be Well Midlands platform conforms to all modern standards that enable the operation of the above accessibility features and ensures that the conversations remain fully functional for people using these tools.
The platform also has the TextHelp ReachDeck accessibility toolbar added to it (Browsealoud), which makes major accessibility features available on any device. If you need information on this website in a different format please contact support@clevertogether.com.
